Effective Date: 12/09/2025
M & S SHUTTERS LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
• Business name: M & S SHUTTERS LTD
• Company number: 16567010
• Registered office address: 67 Elm Road, Leigh-On-Sea, SS9 1SP
• Contact: info@mandsshutters.co.uk | 07984 966404
Information We Collect
We may collect and process the following data:
• Personal identifiers: name, address, email, phone number.
• Order details: products or services you have enquired about or purchased.
• Communications: emails, contact forms, or phone conversations.
• Website usage data: collected through cookies (see our Cookie Policy).
How We Use Your Information
We process your personal information for:
• Responding to enquiries and providing quotations.
• Managing and fulfilling your orders.
• Arranging delivery and installation.
• Maintaining records for accounting and regulatory purposes.
• Sending occasional updates or offers (only with your consent).
Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
• Contract: processing is necessary to provide the products/services you request.
• Legal obligation: retaining invoices and tax records for HMRC.
• Consent: for marketing communications.
• Legitimate interest: to improve our services and website.
Data Retention
We only keep your information for as long as necessary:
• Enquiry information: up to 12 months.
• Order and financial records: at least 6 years (as required by HMRC).
Sharing Your Information
We never sell your data. We may share it with:
• Trusted suppliers where required for fulfilling your order.
• Payment providers and accountants (for financial records).
• Legal or regulatory authorities if required by law.
Your Rights (UK GDPR)
You have the right to:
• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Data portability (request transfer of your data).
• Withdraw consent (where consent is the lawful basis).
To exercise your rights, email us at: info@mandsshutters.co.uk.
If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk
Cookies
We use cookies to improve your experience. See our Cookie Policy for details.
Links to Other Policies